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Privacy Policy

Privacy and Messaging Policy

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Quality Life Management  is committed to protecting the privacy and confidentiality of all individuals we serve, in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Georgia State privacy laws, and the specialized requirements of Medicaid waiver programs and private case management services.

By using our website, submitting your contact information, or otherwise engaging with our services, you are providing your express consent to receive communications from our organization.

 Consent to Receive Messages

By submitting your contact information via our website or any communication channel (including intake forms, care plans, or inquiry forms), you consent to receive messages from Quality Life Management, including:

  • Appointment reminders

  • Service updates

  • Case management notices

  • Waiver-related communications

  • General information about programs or services we offer

These messages may be sent via SMS text, email, or automated phone calls, using automated or non-automated technologies.

 Message Frequency

Message frequency may vary depending on the services you are enrolled in and your communication preferences. Generally, you may receive:

  • Up to 4 messages per month for general updates

  • Recurring messages for appointment reminders or care coordination

  • Additional messages as needed for urgent care or compliance notifications

We make every effort to communicate respectfully and only when necessary to support your care and service access.

 Opt-Out and Assistance

  • To opt out of non-essential messaging, reply STOP at any time. You may also contact us directly.

  • To receive additional help or information, reply HELP or contact our office at [insert phone/email].

Opting out of certain messages may limit our ability to provide timely service updates.

4. Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier plan. Quality Life Management is not responsible for any charges incurred from your service provider.

 Use and Protection of Personal Information

We will never sell, rent, or share your personal or protected health information (PHI) with third parties for marketing or advertising purposes.

All information you provide is treated as confidential and protected under HIPAA and Georgia state confidentiality laws. This includes:

  • Your name, contact information, and any identifiers

  • Your Medicaid/waiver program participation

  • Any health or service-related information you provide

Access to your data is strictly limited to authorized personnel who require it to provide care, services, or administrative support.

 HIPAA Notice of Privacy Practices

This Messaging Policy supplements, but does not replace, our HIPAA Notice of Privacy Practices, which outlines your rights and our obligations regarding the use and disclosure of your PHI. You may request a copy of our full Notice at any time.

 Modifications to This Policy

We may update this policy periodically to reflect changes in legal or service requirements. Any updates will be posted with a new “Effective Date.” Your continued use of our services after such updates constitutes your acceptance of the revised terms.

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